noise-to-voice

FROM NOISE TO VOICE

Customers reach out every day to express their opinions — but without the right analysis tools,

it can sound like a cacophony of demands to postal and express companies. Discover, in four steps, how natural language processing turns noisy data into a clear customer voice.

Click below to listen to the full experience

FROM NOISE

TO VOICE

Customers reach out every day to
express their opinions — but without the right analysis tools, it can sound like a cacophony of demands to postal and express companies. Discover, in four steps, how natural language processing turns noisy data into a clear customer voice.

Click below to listen to

the full experience
01

AGGREGATE

But how well can companies aggregate scattered data to establish strategies that improve customer loyalty?

Customers connect with companies through emails, surveys, web reviews and more.

The textual data reveals intriguing customer insights, especially when combined with internal information such as maintenance logs.

This is where data analysis can help.

01

AGGREGATE

But how well can companies aggregate scattered data to establish strategies that improve customer loyalty?

Customers connect

with companies through emails, surveys, web

reviews and more.

The textual data reveals intriguing customer insights, especially when combined with internal information
such as maintenance logs.

This is where data analysis can help.
02

ANALYZE

Natural language processing enabled by artificial intelligence analyzes textual data from multichannel interactions.

On the 3DEXPERIENCE® platform, however, the benefits are magnified with an integrated database for customer analytics.

The results? Swifter knowledge detection, task automation (including contract analysis) and complete visibility across touchpoints.

02

ANALYZE

Natural language processing enabled by artificial intelligence analyzes textual data from multichannel interactions.

On the 3DEXPERIENCE® platform, however, the benefits are magnified with an integrated database for customer analytics.

The results? Swifter knowledge detection,
task automation (including contract analysis) and complete visibility

across touchpoints.
03

ACT

On an integrated platform, the right solution offers a better way to:

Execute concrete strategies that satisfy KPIs

Measure and refine logistics plans for maximum effectiveness

Natural language processing reveals actionable customer insights so companies can:

Track supply networks and emerging market trends

Understand customer expectations to improve decision-making

03

ACT

On an integrated platform, the right solution offers a better way to:

Execute concrete strategies that satisfy KPIs

Measure and

refine logistics plans for maximum effectiveness

Natural language processing reveals actionable customer insights so companies can:

Track supply networks and emerging market trends

Understand customer expectations to improve decision-making
04

ADAPT

Enhance offer quality by responding to motives for dissatisfaction

Detect weak signals to anticipate churn risks and increase customer loyalty

Leverage artificial intelligence to automate contract analysis

Conduct predictive maintenance for logistics operations

Deliver delightful customer experiences in postal and express today.

04

ADAPT

Enhance offer quality by responding to motives

for dissatisfaction

Detect weak signals to anticipate churn risks and increase customer loyalty

Leverage artificial intelligence to automate contract analysis

Conduct predictive maintenance for

logistics operations

Deliver delightful customer experiences in

postal and express today.